GENERAL SNOW UNUSED TICKET POLICY -   [Canceled Performance Policy Below]

Dear Patron:

We regret that you are unable to attend the the performance for which you have tickets.

As all tickets are purchased on a Final Sale basis, there are no refunds or exchanges for a missed performance.

However, because the National Theatre understands your disappointment and the financial considerations of unused tickets, we would like to extend the courtesy of honoring “Past-Dated” tickets.

This courtesy is strictly subject to box office discretion and the box-office manager's assessment of same-day ticket availability. When possible, “Past-Dated” tickets will be honored on weeknight and mid-week matinees only, regardless of the original performance. The offer is valid for the production for which the tickets were purchased and cannot be transferred to any other event.

The following steps will enable you to use your “Past-Dated” tickets:

1. Please call 202-628-6161 after 12 noon on the weekday you wish to attend.
THIS IS A SAME DAY COURTESY AND ARRANGEMENTS CANNOT BE MADE IN ADVANCE.

2. Ask the Phone Operator if “Past-Dated” tickets for your production are being honored for that day’s performance and let us know the exact number of tickets you have as well as the original date and time.

3. If accommodations can be made for that day’s performance, your name will be placed on the “Past-Dated” list. If you are in possession of your original tickets, please be sure to bring them with you. YOU CANNOT BE SEATED WITHOUT THEM. If your tickets were being held for you at the box office, you will need to provide the original performance date along with valid proof of identification.

Please remember that the advance ticket sales will determine how quickly you will be able to use your “Past-Dated” tickets. It may be necessary for you to call on more than one occasion before the production is able to accommodate you.

Questions? Please call 202-628-6161, but be patient.  We will make every effort to get to you as soon as possible.

We thank you for your cooperation.

The National Theatre

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The following information applied only to patrons who held tickets for the FEBRUARY 10 Cancelled Performance.

These Ticket holders may request a refund, or may exchange tickets for one of these other week-night performances

Tue,   Feb 16
Wed, Feb 17
Thu,   Feb 18

Tickets purchased by phone must be exchanged by phone at (800) 447-7400

Tickets purchased via Internet must be exchanged via Internet at www.telecharge.com

Tickets purchased at the box office must be exchanged at the box office, which is open
Mon 10 am to 6 pm, and until one hour after the show begins on GREASE performance evenings,
Schedule at http://nationaltheatre.org/mainstage/grease_tix.htm

An extra charge will apply to exchanges for matinee, Friday or Saturday performances.

Seats will be exchanged for best available seating. Seating is not guaranteed and is available on a first come, first served basis.

National Theatre Staff, Telecharge, and the Cast and Company of Grease.